Lushsalon

I found my place- this is it! 🌟🌟🌟🌟🌟 The best I've found in entire Cleveland area for dip - gorgeous: elegant, classy and total pro. This salon has the best vibes - everyone gets along with and helps each other, a truly friendly, professional and pleasurable environment. Gorgeous work. Fair prices too. So happy I found you. 🤩

TLDR: AVOID AT ALL COSTS if you don't want your toenail ripped off in the process. My wife (& the multiple other women that have been consulted in the past 3 hours) has gotten gel polish multiple times. NEVER has she, nor they, had an experience where removing the polish has been such an arduous & painful chore...the process took 3 hrs, despite *taking the advice* of the owner on how to remove it! The gel stuck to my wife's nail & broke the nail to the point of blood! I called the business & it took the owner 1½ hours to call back despite telling the front desk abt its urgency. The owner, obsessed w/ making an extra buck on a $90 service, insisted that she has done it all wrong despite my first two sentences being a fair amount of anecdotal evidence & despite taking his advice on the removal! Somehow this owner found the knowledgeable monopoly on nail polish removal & us, being reasonable educated people who have removed gel nail polish many a times over the years, could not possibly have done it right, of course 🤦🏻‍♂️...customer service is nonexistent these days. The owner would rather be greedy & right than take responsibility & admit that someone made a big mistake at his place of business. Claims of prior happy customers doesn't negate present mistakes (we're all human)....Oftentimes the customer is incorrect & overreacting, but in this scenario, w/ the time wasted, blood & years spilled, I don't believe so...With gel polish that strong, I would use his services to paint my house, but never again for a family member's nails.

Very upset and extremely disappointed with my manicure. I went in to get a manicure and a pedicure because I have a wedding and a birthday party for my mom this weekend. I spent some time picking out a color and was very clear that I wanted the same color on my toes and my fingers. I had a basic pedicure and it turned out fine and I am pleased with the color. However, the manicurist promised me that the dip color would be the same as the regular color on my toes. It was not even close. She then said that she would put on gel to cover it up and it would be the same color as my toes. Well it was closer, but not by a lot. It did look better. Meanwhile my toes and fingers clash. Fingers are more red and toes are more magenta. I am so disappointed as I was really looking forward to having everything perfect for this black optional wedding. Now, it looks ridiculous and clownish. I called Lush and they did offer me an appointment tomorrow. However, I am hosting my mom’s 85th birthday party and I really do t think that I have time. I will have to play it by ear. The nail technicians/manicurists/pedicurists need to know their products or the salon needs to make sure that the product numbers are correctly matched up. I paid a lot of money for this sloppiness and I am very upset.

The people in the salon were VERY nice. The salon was clean. I was a walk in and they immediately serviced me. So why am I giving it such a low rating? I got my nails done (gel) on Saturday. My nails were chipping by Monday. I thought my nails looked decent when the manicurist finished but they were not. Once I got home and closely looked at them, I was very disappointed! The manicurist did a sloppy job. She left old nail polish on my nails and the corners are very sloppy. I was hoping that I would be satisfied with the service because I wanted to make this my new nail salon. UPDATE - I decided to call the salon and see if they would fix my nails. They said that they could and scheduled me the next day to get my nails fixed. My manicurist, Helen, was sweet as pie but she still did a horrible job!! They look worst today and I did not believe that was possible. I have attached photos.

I asked for nails like the screenshot below and ended up with a very amateur messy product. I was told they could do French tips with dip powder. This was more of an ombré French. The red bled into the pink which I didn’t want to begin with (the photo clearly shows natural color nail). The solution they gave was after already being there for an hr and a half was to redo it or have 25% off which made my total $42.93. I wouldn’t go back unless I was doing a solid color.